Refund policy

Returns & Refunds

We hope you love your Silly Goose Sensory purchase. If there is an issue with your order, please contact us at hello@sillygoosesensory.com.au and we'll be happy to help.

Change of mind

We do not offer refunds or exchanges for change of mind. Please choose carefully before placing your order.

Faulty, damaged or incorrect items

If your order arrives damaged, faulty, or you receive an incorrect item, please contact us as soon as possible at hello@sillygoosesensory.com.au with your order number and photos of the item and packaging where appropriate.

We will assess the issue and arrange an appropriate solution where required.

Sensory products

For hygiene and product-integrity reasons, opened sensory products cannot be returned for change of mind. This does not affect any rights you may have under the Australian Consumer Law.

Australian Consumer Law

Nothing in this policy is intended to exclude or limit any rights or remedies you may have under the Australian Consumer Law. Where a product does not meet a consumer guarantee, you may be entitled to a repair, replacement, refund or other remedy depending on the circumstances.

Contact

For any questions regarding a return, refund or problem with an order, please contact:

Silly Goose Sensory
hello@sillygoosesensory.com.au